Position
Technical advisor/ Consultant
join the Safari Condo team
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about the position
Monday to Thursday 7am to 4.15pm and Friday 7am to 12pm.
(Saint-Frédéric) Factory
Safari Condo is looking for a Technical Advisor to work in our Service Department. As an Advisor/Technical Advisor, you'll be part of the Customer Service team. This role primarily involves being a technical resource for our customers when they have questions or problems using their Motorhomes or trailers. In addition, you'll be responsible for following up with customers to book appointments and during their visits to the service workshop. This job is also available on a telecommuting basis.
Main functions
Here's what a day in the life of a technical consultant might look like:
- With us, every week begins with a team meeting. You'll get up-to-the-minute information on memos, upcoming improvements and upcoming appointments.
- Customers will contact you mainly by telephone and e-mail. They'll want advice on purchasing equipment, make an appointment to add or repair equipment, and perhaps get help with a technical problem.
- Depending on the customer's needs, you'll have to order and prepare the necessary parts, whether for purchase or repair.
- Do you like managing files? That's perfect, because your duties will include opening customer files, researching, preparing purchase orders and estimates, and finalizing invoices.
- As a proactive Company , you will be responsible for pointing out or reporting any problem situations encountered, so that the necessary corrective action can be taken as quickly as possible.
Desired qualities
- Interpersonal skills, drive and a desire to help people
- Passion for customer service
- Bilingualism is a considerable asset
- Experience in a similar position is always an advantage
- Mechanical and/or electrical knowledge is highly relevant to this position
The benefits
- Advantage 1
- Advantage 2
apply
Send your CV now to Mélanie Gilbert (Resources ) 418-426-3666, ext. 2052. In person at our Saint-Frédéric branch or via the form below.